Providing Agents, Prompts and Skills for Everyone

This page shows how administrators provide site agents (predefined assistants, site-wide agents) and a shared library of prompt templates and skills (one-click prompts) for all users of Jira and Confluence. Users can additionally create their own agents and skills — see Creating Your Own Agents and Skills.

What this does

• A site agent is a predefined assistant with fixed instructions, an optional fixed model and its own Jira/Confluence tool level. Users see it in the agent selector next to the input field and on the Agents page under Predefined (admin). Up to 8 site agents are possible.
• A template (prompt) is a reusable text with placeholders such as {{Project}}; users fill in the placeholders and the text lands in their input field. A skill is a template that is sent immediately with one click, optionally with a fixed site agent. Up to 30 entries with up to 4,000 characters each are possible.

Both are shared by Jira and Confluence: whatever you save here is available to all users of the site in both products.

Who can do this

Product administrators (Jira or Confluence administration) on the settings page AnyLLM Chat — Settings — see Opening the Settings and Initial Setup.

Before you start

• At least one working connection exists (Setting Up LLM Connections) — otherwise agents and skills have nothing to run on.
• Decide the global AI access to Jira & Confluence first (General Settings): an agent's tool level can only narrow it, never widen it.

Providing a site agent

Purpose — give everyone a ready-made assistant, e.g. a sprint reporter or a ticket writer, without each person having to write instructions.

Steps

1. Open Settings → Agents.
2. Click + Add agent (the button disappears once 8 agents exist).
3. Fill in the card:

1. Click Save agents.

Expected result — the status next to the button reads Saved. The agent appears for all users in the agent selector and under Predefined (admin) — in Jira and in Confluence. Users see only the emoji, the name and the description.

Changing or deleting an agent — edit the card and click Save agents. To delete, click Remove on the card (there is no confirmation prompt) and then Save agents. The agent disappears from all selection lists; existing conversations that used it stay readable and simply continue without an agent.

Common problems

Providing templates and skills

Purpose — give everyone reusable prompts (templates) and one-click actions (skills) in the ＋ menu of the chat.

Steps

1. Open Settings → Prompts & Skills.
2. Click + Add prompt (the button disappears once 30 entries exist).
3. Fill in the card:

1. Click Save prompts.

Expected result — the status reads Saved. Users find templates in the ＋ menu under Templates — insert into the message box and skills under Skills — run with one click (Prompts, Skills, Memory and Model Parameters).

Template or skill?

Placeholder rule — write placeholders as {{Name}}. Allowed inside the braces: letters A–Z and a–z, the German umlauts ä ö ü Ä Ö Ü and ß, digits, spaces, full stops, hyphens and underscores — up to 40 characters. Other accented letters (e.g. é, ñ) are not recognised, and such a placeholder is left as literal text. Placeholders a user leaves empty stay literally in the text.

Common problems

Related topics

• Administration & Configuration
• Opening the Settings and Initial Setup
• General Settings: Language, Default Model, AI Access, Rate Limit, Site Knowledge
• Creating Your Own Agents and Skills — the user side
• Prompts, Skills, Memory and Model Parameters (＋ Menu)
• Letting the AI Search, Read and Create in Jira and Confluence
• Permissions, Roles and Data Visibility
• Troubleshooting
• FAQ